VIC · Consumer Affairs Victoria
Debt collection in Melbourne.
Recovia works with Victorian creditors across Greater Melbourne — inner-city professional services, Bayside SMEs, and outer-suburban trades — with collectors briefed on Consumer Affairs Victoria's specific expectations around hardship and disputes.
Population
5.2 million
Regulator
Consumer Affairs Victoria
Small-claims cap
$100,000
Small-claims court
Victorian Civil and Administrative Tribunal (VCAT)
Local knowledge
What’s different when we recover a debt in Melbourne.
VCAT's Civil Claims List handles consumer matters up to $100,000. Larger commercial recoveries route through the Magistrates' Court of Victoria (up to $100k) or the County Court above that.
Every Recovia collector is trained on the ACCC/ASIC Debt Collection Guideline as the national floor and on Consumer Affairs Victoria’s specific complaint-handling expectations as the local ceiling. Neither the debtor nor the creditor gets a national-average response — they get one tuned for Victoria.
Deep familiarity with Consumer Affairs Victoria's dispute-handling framework
VCAT filing for consumer matters up to $100,000
Magistrates' Court of Victoria filing for commercial matters
Local knowledge of Melbourne CBD, inner east, Bayside, and outer-suburban business districts
Also serving
Recovia covers every capital — not just Melbourne.
Ready to recover more in Melbourne?
Talk to us about your VIC portfolio — no lock-in, honest commission, and a Sydney head office you can actually reach.