Debt Recovery · Healthcare & Medical
Recover unpaid gap fees, specialist invoices and allied health accounts.
Healthcare businesses face a unique collections challenge: the person who owes you money is also a patient. The financial relationship is entangled with a duty of care, AHPRA obligations, and the reality that many patients face genuine hardship. Recovia's approach to healthcare recovery is built around this tension — we recover what's owed while treating patients with dignity, handling hardship properly, and keeping your practice's reputation intact.
Industry challenges
Why Healthcare & Medical businesses struggle to collect.
Patient sensitivity
Patients in financial difficulty are often also in medical difficulty. Aggressive recovery damages the relationship and your practice's community standing. Every contact has to be calibrated accordingly.
Gap fee disputes
Patients who didn't understand their gap obligation at the time of treatment are more likely to dispute the invoice. Clear pre-treatment documentation is critical — and we can advise on what the gap disclosure needs to say.
Hardship volume
Healthcare debts have above-average hardship rates. Without proper hardship handling, you face complaints to AHPRA, the ombudsman, or the media. Our RG 96-compliant hardship process protects you.
Relationship preservation
Many healthcare patients are recurring — a poorly handled collections process loses not just the debt but the patient, and potentially referrals from their family and GP.
How Recovia helps
Recovery built for Healthcare & Medical.
Hardship-first process
Every patient account is assessed for hardship before escalation. Patients who indicate difficulty get a structured payment plan offer — we never push someone in genuine hardship into a situation that generates a complaint.
AHPRA-aware approach
Our communications are designed with healthcare obligations in mind — no contact that could reasonably be characterised as harassment, clear dispute pathways, and a documented compliance trail.
Practice branding
Recovery communications go out under your practice name, not Recovia's — preserving the patient relationship and avoiding the stigma of a third-party collector.
Bulk account placement
Upload your aged receivables as a CSV from your practice management software. We normalise the data, flag duplicates, and begin contact within 24 hours.
Gap fee recovery
We specialise in gap fee recovery — clear written communications that explain the gap obligation, reference the pre-treatment consent, and give the patient a structured path to resolve the account.
No win, no fee
Commission-only on what we actually recover. Medical practices pay nothing upfront — recovery costs are aligned with outcomes, not effort.
FAQ
Common questions about Healthcare & Medical debt recovery.
Does healthcare debt collection work differently to other industries?
Yes. Healthcare debts involve a duty of care and AHPRA obligations that commercial debts don't. Our healthcare recovery process is calibrated for patient sensitivity, proper hardship handling, and the reputational risk of a collections complaint in a medical context.
Can I keep the Recovia branding off patient communications?
Yes. Communications can go out under your practice name, maintaining the appearance of an internal follow-up rather than a third-party collections handover. Contact us to discuss white-label arrangements.
What if a patient claims they didn't understand the gap?
A gap fee dispute is handled through a formal review process. We document the original consent, the billing disclosure, and the claim — and work toward resolution. Where a gap genuinely wasn't disclosed correctly, we advise on the appropriate adjustment.
What's the minimum account size you'll accept?
We accept accounts from $150 upward for bulk placements. For individual placements, $300 is the practical minimum given the time investment in recovery.
Ready to recover your healthcare & medical debts?
Commission-only, no upfront cost, and a team that understands your industry. Place your accounts today.